Last updated: [DATE] · Effective date: [DATE]
⚠️ ATTORNEY REVIEW REQUIRED BEFORE PUBLICATION. This draft covers the substantive terms specific to how Jack Knife actually works. It is not complete boilerplate — the arbitration/dispute-resolution clause, governing-law selection, indemnification scope, and liability caps below are placeholders that must be set by counsel based on your business entity, state of formation, and insurance coverage. Do not publish or rely on this document until a licensed attorney has reviewed it.
These Terms of Service ("Terms") govern your access to and use of Jack Knife's email security service (the "Service"). By connecting an email account or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.
Jack Knife connects to an email account you own or are authorized to manage and:
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You must own the email account you connect, or have clear authorization from its owner to grant Jack Knife access. Connecting an account you are not authorized to access is a violation of these Terms and may violate the law.
Jack Knife does not, and cannot, guarantee detection of every phishing, scam, or malicious email, nor guarantee that every unwanted email will be identified or stopped. Email threats evolve constantly, and no detection system — ours included — catches everything. We measure and publish our detection performance honestly, and we do not claim 100% accuracy in either direction (catching every threat, or never flagging something safe).
You remain responsible for your own judgment. Jack Knife is a decision-support tool. Do not click links, provide sensitive information, or take other action based solely on the absence of a Jack Knife warning. Always exercise independent caution with email you did not expect.
Unsubscribe and removal actions depend on third parties. When you confirm an unsubscribe or data-broker removal request, we send that request as designed by the sender or broker — we cannot guarantee they will honor it, honor it promptly, or refrain from re-adding your information later. We will show you the outcome we can observe, but compliance is ultimately outside our control.
Jack Knife is built around explicit, disclosed rules for what it does automatically and what it doesn't:
You agree not to:
We may suspend or terminate access for violation of these Terms.
Where offered and enabled, our data-broker removal feature may involve Jack Knife acting as your authorized agent to submit deletion or opt-out-of-sale requests to data brokers or state-run platforms on your behalf. Where required by law (e.g., California's CCPA/Delete Act), acting as your authorized agent requires a written authorization signed by you, meeting the applicable statutory requirements — a general acceptance of these Terms does not by itself authorize us to act as your agent. We will collect this authorization separately, through a dedicated flow, before the feature is enabled or any request is submitted on your behalf, and you may revoke it at any time.
The Service, including its underlying software, detection models, and design, is owned by [COMPANY LEGAL NAME] and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your personal or authorized business use — nothing more.
The Service integrates with third-party providers (e.g., Google, Microsoft, Have I Been Pwned) whose own terms and privacy practices apply to your use of their platforms. Jack Knife is not responsible for the availability, accuracy, or practices of these third parties.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL DETECT EVERY THREAT OR SUCCESSFULLY REMOVE OR STOP EVERY UNWANTED SENDER.
[PLACEHOLDER — TO BE SET BY COUNSEL, e.g.:] TO THE MAXIMUM EXTENT PERMITTED BY LAW, [COMPANY LEGAL NAME] SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, OR PROFITS, ARISING FROM YOUR USE OF THE SERVICE, INCLUDING ANY HARM RESULTING FROM AN UNDETECTED PHISHING OR SCAM EMAIL, OR AN UNSUCCESSFUL UNSUBSCRIBE OR REMOVAL REQUEST. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED [AMOUNT / FEES PAID IN THE PRIOR 12 MONTHS].
You agree to indemnify and hold [COMPANY LEGAL NAME] harmless from claims arising out of your violation of these Terms or your unauthorized use of an email account through the Service.
You may stop using the Service and disconnect your account(s) at any time. We may suspend or terminate your access for violation of these Terms, and will, where feasible, provide notice. Upon termination, data retention follows the schedule in our Privacy Policy.
We may modify the Service or these Terms from time to time. We will provide notice of material changes, and continued use of the Service after changes take effect constitutes acceptance.
[PLACEHOLDER — TO BE SET BY COUNSEL.] These Terms are governed by the laws of [STATE], without regard to conflict-of-laws principles. [Arbitration clause / venue selection / class-action waiver to be drafted by counsel based on the jurisdictions you intend to serve.]
[COMPANY LEGAL NAME] [ADDRESS] [LEGAL CONTACT EMAIL]